Clinic guide

Voxlera takes the repetitive outbound work off your front desk. Its AI agents call and message your patients to confirm appointments, book checkups and follow up on new enquiries, while your team keeps an eye on everything from one dashboard at app.voxlera.co.

#What Voxlera does for you

• Reminds patients about appointments and confirms, reschedules or cancels them on a call.
• Books routine checkups for patients who are due.
• Calls back website visitors who asked for a consultation, and books them in with a doctor.
• Follows up with patients from abroad in their own language, by phone and WhatsApp.
• Keeps a full record of every call: transcript, recording, outcome and a quality score.

Everything is driven by your practice management system (PMS) and your settings: you decide which patients are contacted, when, in which language, and what the agent says.

#How it fits into your day

1. Voxlera syncs appointments, patients and doctors from your PMS.
2. Agents work out who needs contacting and queue the calls and messages, within the hours you allow.
3. The AI calls the patient, always opening by saying it is an automated assistant and that the call is recorded.
4. Outcomes flow back: an appointment confirmed, a slot booked, a patient who needs a human to call them.
5. Your team sees it all in real time and steps in when needed — including taking over a live call.

#Where to start

• New to Voxlera? Follow Set up your clinic.
• Want a quick orientation? Read the Tour of the dashboard.
• Deciding which agents to switch on? Start with How agents work.
• Responsible for data protection? Read Privacy and KVKK.